Server Support
Server Support
ictnorthwest has been providing 24/7 server support services to companies of all sizes for over fifteen years. Our services can be used on a pay-as-you-go basis or under contract; our services can include remote server support and rapid response on-site visits, if necessary.
If you outsource your server support to ictnorthwest, several clear benefits will accrue:
Free up the time of your in-house staff: in comparison to the actual cost of maintaining a network infrastructure (think of the work-hours involved in preventative maintenance, server monitoring, disaster avoidance or recovery, system optimisation, virtualisation, etc.), the cost of outsourcing the work to a team of dedicated server support professionals can often be offset by an instant positive impact on the balance sheet, regardless of all the other benefits…
Be at the cutting edge of cost effective, performance optimising server architectures: the diversity of IT occupations within the field is such that it is unlikely that your in-house support have the expertise necessary to run your systems at optimal efficiency and cost. Our server support engineers have years of experience working on hundreds server systems of all shapes and sizes. Moreover, our support experts have access to state-of-the-art maintenance software and applications to bring to bear on your systems. We keep ahead of the curve on server architecture, research and development, so you don’t have to. This all adds up to reduced costs, aggressively increased performance, effective disaster prevention, and lightning-fast problem resolution.
Get the support you need, no more and no less: at ictnorthwest, we recognise that we operate in a competitive and fast-evolving sector. This is another reason why we strive to deliver optimal value for our clients. This is why we offer a highly customised SLA that targets the actual requirements of our clients rather than adopting a one-size-fits-all approach. This means two things: first, it ensures that we know exactly what is required of us, which helps us provide a flawless service; second, and most importantly, it means that you only pay for the services and service levels that you require. This is another factor that has fuelled our growth and ensured our amazing rate of customer retention.
Because we can offer 24/7 server support, you can choose customised hours of coverage, which means you only pay for what you need. Hours of coverage can be modified to ensure coverage for holidays and other absences of key IT support staff members. A failed server at 3 o’clock on a Sunday morning may not get the rapid response needed if you are reliant on in-house support. At ictnorthwest, we can guarantee a fast, proactive response from a trained engineer, ensuring a smooth, quick problem resolution.
If you are interested in talking to us about our server support services, please call us on 0845 094 8895 and we will be happy to discuss your requirements with you. Alternatively, we can be reached via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .