IT Support
IT Support at ictnorthWest: Time and Cost Efficiency
ictnorthWest has been providing cutting edge, cost-efficient, 24/7 IT Support services to UK companies & public sector departments for over 15 years. Our technicians (none of whom are subcontractors) are 100% focussed on maintaining the knowledge and expertise necessary for providing fast, efficient IT support. Whether you are a small/medium enterprise operating from a single location or a large national organization with dozens of sites, we have the experience to provide an optimal IT support package at a great price.
For the best deal on IT support, call now on 0845 094 8895 or email
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to consult with an adviser.
IT Support Packages:
We offer a full range of support elements as well as a choice of fixed maintenance contracts or Pay-as-You-Go IT Support. This gives you the flexibility to customise your IT support package. In other words, you only pay for what you need. Your package can include some or all of the following:
Helpdesk: Our helpdesk is available as either an office-hours or 24/7 service. Whatever and whenever the issue, we guarantee that a fully trained and accredited in-house technician (we do not outsource!) will be there to address it. This is one of the cornerstones of our service. Again and again, our clients have praised the swift incisive response of our team of engineers in addressing issues that might disturb the smooth functioning of your business. The helpdesk can be reached by phone, email, or via our Vivantio Service Desk. Our Vivantio solution gives you a log of actions taken so you can observe progress in real time.
IT Support Service Level Agreements: We offer a range of SLAs, allowing the flexibility to match each client’s needs most economically. We commit to taking action to resolve issues within 15 minutes of notification. Our standard SLA includes a problem response time of 4 hours for critical issues and next business day for non-critical (though in reality, most issues can be resolved much more quickly).
Server Monitoring: We use the PA Server Monitoring system to notify us of any potential or emergent problems with your systems. Most issues are resolved without any effect on system users. However, in the event of a serious issue, an engineer is always notified and starts work resolving the issue immediately.
Free Hardware Installation: Whether you buy the replacement hardware from ictnorthWest or a third party, our technicians will come in person to ensure a perfect installation that takes every aspect of the network/system into consideration. Put simply, we ensure smooth, trouble-free hardware installation and integration for our maintenance contract IT Support clients.
Remote Problem Resolution: Many issues can be (and are) resolved remotely, avoiding the downtime involved in an on-site visit. One of our technicians will take control of the affected part of your IT system and quickly fix your problem.
On-Site IT Support: If necessary, we can have a qualified and experienced IT support technician to address (or prevent) an emerging problem.
Your IT systems are critical to ensuring that your business functions correctly and efficiently and it's crucial that you select a high-quality partner to provide your IT Support Contract. Click here to find out more about our Maintenance Contracts.
IT Outsourcing enables companies to focus on their strengths & core business activities, whilst leaving all or part of the IT function with an external IT company. Click here to find out more about IT Outsourcing.
ictnorthwest - an IT Support Supplier with Experience
Having a wide range of experience in IT Support, at ICT Northwest we recognise that no two companies are the same.We have a vast array of services which can be tailored to your specific requirements. With this in mind we are able to provide IT support services for organisations of all shapes and sizes across virtually any business sector.
Choosing the Wrong IT Support Company Can be a Costly Mistake
It's crucial for your organisation to select the right company to provide your IT support services, as making the wrong decision can be costly, both financially and in lost productivity.
Contact ictnorthwest to find out how they can streamline your IT Support and reduce downtime within your organisation.
Contact Us
Call: 0845 094 8895
Email:
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