Maintenance Contract | IT Support Contract
IT Support Contract from ictnorthwest
At ictorthwest, our IT support contracts include service type, service level agreement, and fixed costs elements. One of the factors that set ictnorthwest apart from the competition is the flexibility to offer an IT support contract that meets the clients’ specific requirements (no redundant services are paid for) at an optimal budget.All IT Support Contracts offered by ictnorthwest include the following benefits:
• Unlimited use of helpdesk
• Remote monitoring
• Proactive guidance
• Guaranteed response time
• Fixed-budget
• Easily scalable
In addition to the fixed elements, we offer a broad range of optional elements, including 24/7 IT support (or coverage of any times of operation), on-site support, guaranteed 1-hour problem resolution instigation, and a wide array of bespoke support elements.
At ictnorthwest, we believe a good IT support contract should help ameliorate business expenses and increase productivity. This is what we aim at for each of our clients. By taking the time to analyse your systems and work processes we make recommendations aimed at providing you with an optimal contract.
The Benefits of an IT Support contract:
Choosing to go with an IT support contract rather than relying on in-house expertise is not a decision to be taken lightly. There are three factors to be taken into consideration here.
First, do your staff have the necessary skills to ensure that your systems are maintained with minimal (or no) performance issues? If your IT personnel do not specialise in systems support, some issues could take days to resolve, with all the associated work-hour costs this entails. Having an IT support contract is just like having a new team within your IT department that takes care of the smooth day-to day functioning of your IT system and all its components for a small fraction of the cost. This frees up time for anyone involved in IT within your business to focus on their true role within the business.
Second, what is your time (or the time of your It support workers) worth to the business? If the time of the in-house staff who maintain your IT systems could be better spent on activities that benefit your business directly (rather than trawling through hardware and software user guides), setting up an IT support contract is definitely the wisest course of action. In this case, the minimal cost involved in a contract is more than offset by the resulting rise in productivity.
Third, how important is the smooth running of your IT systems to your company? In other words, is there important financial, customer, or works-process data stored on your computers or servers? If the answer is yes, then having professionals maintaining your system is imperative. A sound IT support contract would minimise (or eliminate) unnecessary downtime, again resulting in increased productivity/profitability.
Call us on 0845 094 8895 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to speak to an adviser. We have active IT support contracts with over 50 companies and public or private sector organisations. Let us help reduce costs and drive profitability with our expertise and diligence.
Other Services Available
We also offer other IT services to help you make the most from your business and that you get the right IT Support services to ensure that you succeed. Take a look at some of our other services to see how ictnorthwest can help your business excel:
• IT Consultancy
• Network Installation
• Network Security