IT Outsourcing
IT Outsourcing: the benefits
IT outsourcing is one of the fastest growing industries in the world: this is because it is both cost-effective and productivity enhancing for most businesses. Our UK based teams of IT engineers can either augment or replace your current IT support. IT outsourcing simply saves time and money for companies who rely on a smoothly functioning IT work environment.
If your organisation currently has a dedicated IT team, outsourcing the maintenance of your existing systems can give you the flexibility to deploy employees on tasks more profitable than dredging through support websites/manuals for hardware and software for hours or even days to achieve something a dedicated specialist could do in minutes.
Another benefit of IT outsourcing is that you get access to the expensive systems-monitoring software available to all our engineers. ictnorthwest uses a combination of the PA Server Monitoring system and the Vivantio helpdesk solution to perform fast, effective problem resolution along with preventative maintenance. This ensures that your systems are always running optimally, increasing productivity and virtually eliminating downtime.
Our IT outsourcing solutions bring other, less obvious benefits for our clients. Every member of each of our teams is kept up to date with the cutting edge research and development in the field of IT systems support. Having a group of staff specialising in such a crucial element of your business for a fraction of the cost of conventional employees immediately increases the overall profitability/productivity of your enterprise.
If your business operates during unconventional working hours, we can offer the IT support you need when you need it, whether it is two o'clock Wednesday afternoon or three AM on Sunday morning, we are there to address your issue within minutes. This eliminates the only two other options: paying huge bonuses to your in-house IT support to be on call 24-7 or simply risking downtime or excessive emergency repair costs. It outsourcing can remove all these problems with a cost effective IT support contract that guarantees the smooth operation of your systems.
A brief discussion with one of our It outsourcing specialists will give you a good idea of how outsourcing your specific IT support requirements to ictnorthwest can help reduce costs and increase productivity for your organisation. We have won and kept contracts with hundreds of companies and government organisations both within the UK and internationally; this is for the simple reason that we pride ourselves on bringing value to our clients in all the ways discussed above.
How We Can Help
At ictnorthwest, we provide outsourced services on many different levels and have worked on a bespoke approach with our clients. One major benefit to businesses is that it refocuses them on the tasks in hand and enables them to compartmentalise the various roles of IT within the business, such as:
• Operational: the general day-to-day system maintenance and user support.
• Tactical: free up work-hours to focus on more profitable projects.
• Strategic: alignment of the IT function with the business strategy.
Through the many IT outsourcing projects we have done over the years, it is apparent that many businesses fail to utilise their internal teams to deliver the tactical and strategic projects that businesses must adopt to stay ahead of the game.
This generally means that many of the internal IT staff end up spending a large proportion of their days performing what ictnorthwest would class as helpdesk functions. Once again, distancing themselves from the IT function allows many businesses to attend to strategic and tactical issues that tend to get left to one side, thus allowing their business to grow.
To discuss your IT outsourcing requirements, call now on 0845 094 8895 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to speak to an adviser. We have been at the forefront of the IT support industry for over fifteen years; let us bring our diligence and expertise to your business.