Support
Offering the highest levels of support for your IT infrastructure is what we do best. Whether you need a full support contract covering all of your IT System, support for your servers or just Out Of Hours cover.
We can talk you through the options and get the most appropriate solution for you. We recognise that not all businesses IT support requirements are the same and for this reason we can provide a fully bespoke support package for you. To make the process of getting the right level of IT support an easy one we have developed a range of standard packages which may fit your requirements as they are. These packages include:-
- • Standard IT support contract -
- o 4hrs SLA on servers & core networking equipment
- o Monitoring on all servers
- o Monitoring & remote management on all watchguard firewalls
- o Online helpdesk system
- o Manned helpdesk
- o Remote Support - Remote Control
- o Unlimited site visits
- o Hardware repair solution
- o Guaranteed SLA on all PC faults
- o Monthly payment terms
- • Remote Support Contract
- o 8hrs SLA on all server problems
- o Monitoring on all server
- o Monitoring & remote management on all watchguard firewalls
- o online helpdesk system
- o Manned Helpdesk
- o Remote Support/Remote Control
- o Guaranteed SLA on all PC faults
- • Server Support Contract
- o 4hrs SLA
- o Monitoring
- o Online helpdesk system
- o Manned helpdesk
- o Remote Control
- o Unlimited site visits
- o All server administration tasks
- o Daily Backup monitoring & test restores
- o Server Updating - windows & firmware
- • Managed Watchguard Firewall
- o 4 hour response
- o Unlimited number of support requests the life of contract
- o Online helpdesk system
- o Fully managed service – all aspects of firewall management covered
- o Firewall monitored by our centralised management software, reporting on system health and unauthorised access attempts
- o Maintenance including regular software updates to provide effective protection against new vulnerabilities.
- o Industry best practices for security including periodic reviews of firewall policy’s to ensure maximum security
- o Intrusion prevention – monitors all traffic entering the network and prevents denial of service and similar attacks
Our office based team will develop a rapport with your staff and provide a high quality efficient service. Our flexibility when dealing with customers is without doubt one of the experiences our customers like.
In some cases new customers join us on price grounds alone, we provide exceptional value for money and on a like for like basis can often provide clients with substantial savings.
Do not just take our word for it – try us out for a trial period. So give us a bell on 0845 094 8895 Or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it